Shipping Policy

Last updated: August 2026

Processing Time

Every Zandra product is handcrafted in small batches. Orders are processed within 3-5 business days (weekends and holidays excluded). Orders ship on Tuesdays and Thursdays. During sales and our busiest months (November-January), processing may take a few extra days.

Shipping Rates & Delivery

• FREE US shipping on all domestic orders over $50.
• US delivery typically takes 3-5 business days after your order ships.
• We ship across the US, internationally, and to APO/FPO addresses.

Tracking

You'll receive a shipping confirmation email with your tracking number as soon as your order ships. Questions about tracking? Email orders@zandrabeauty.com.

International Orders

International orders have a lead time of 8-10 business days and can occasionally be held by customs for 30 days or more. Any customs or import fees charged by your country are the customer's responsibility. Once a package is with customs, we recommend following up with your local customs office using your tracking number.

Warm-Weather Shipping (June-September)

Our natural balms and souffles are sensitive to heat and can soften or melt in a hot mailbox. During summer months we recommend shipping to an address where someone can bring the package inside promptly. You can also add a signature guarantee for $2.00 so your package is handed directly to you — just email us after ordering.

Address Accuracy & Delivered Packages

Please double-check your shipping address at checkout. If a package ships to an incorrect address provided at checkout, we'll gladly reship it once it's returned to us, with the reshipping cost paid by the customer. Once a carrier marks a package as Delivered, we're unable to take responsibility for it — we encourage having someone available to receive your order.

Questions?

Email orders@zandrabeauty.com and we'll get back to you within 1-2 business days.