Frequently Asked Questions

Ordering & Shipping

When will my order ship?
Every product is handcrafted in small batches, so please allow 3-5 business days of processing. Orders ship on Tuesdays and Thursdays, and you'll get a tracking number by email the moment yours is on the way. During sales and November-January, processing can take a few extra days.

Where do you ship?
Everywhere in the US (free over $50!), internationally, and to APO/FPO addresses.

What about international delivery?
International orders have an 8-10 business day lead time and can occasionally be held by customs. Customs fees, if any, are set by your country and are the customer's responsibility. See our Shipping Policy for details.

What currency are your prices in?
All prices are in USD.

Our Products

Why does my product look slightly different from last time?
Because it's genuinely handmade! Our products are mixed in small batches, so slight variations in color and texture are natural — and a sign you're getting the real thing.

Help — my balm or souffle melted!
Our plant-based formulas are sensitive to heat (that's what makes them melt into your skin so nicely). If your package may sit outside on a hot day, we recommend shipping somewhere it can come inside quickly, or adding a $2.00 signature guarantee so it's handed to you directly. If a product arrives melted, pop it in the fridge for 30 minutes — it will re-solidify and work beautifully.

Returns & Issues

Can I return my order?
Because our products are handcrafted personal-care items, we can't accept returns on opened or used products for hygiene reasons. But if anything arrives damaged, defective, or incorrect, email us within 14 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund. See our Return Policy.

Still Have Questions?

We're happy to help! Email orders@zandrabeauty.com and we'll get back to you within 1-2 business days.