Return & Refund Policy

Last updated: August 2026

Every Zandra product is handcrafted in small batches. Because our products are personal-care items, we can't accept returns on opened or used products for hygiene and safety reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Email orders@zandrabeauty.com within 14 days of delivery with your order number and a photo of the item, and we'll send a replacement or issue a full refund — your choice.

Melted Products

Our natural formulas are heat-sensitive. A product that softens in transit isn't damaged — place it in the fridge for 30 minutes and it will re-solidify, good as new. See our Shipping Policy for warm-weather shipping options.

Questions

Not sure if your situation qualifies? Just ask: orders@zandrabeauty.com. We respond within 1-2 business days.